pkgold Privacy Policy

1 Who We Are

pkgold ("we", "us", "our") is the operator of the online gaming platform accessible at pkgold.org, offering sports betting, live casino games, slot games, Dragon Tiger, Piggy Gold, and related gaming services. pkgold is operated under an international gaming licence and has been serving players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi — since 2018.

For the purposes of this Privacy Policy, pkgold is the data controller in respect of the personal information you provide when creating an account and using the platform. We are responsible for ensuring that your data is collected and processed in accordance with the obligations imposed by our licensing authority and applicable data protection frameworks.

2 Data We Collect

pkgold collects a range of personal data categories depending on the nature of your interaction with the platform. The table below summarises the categories of data we may hold about you:

pkgold does not intentionally collect sensitive personal data categories such as health information, racial or ethnic origin, religious beliefs, or political opinions, except where such information is voluntarily provided to us — for example, where a player discloses a gambling-related health concern to our Responsible Gaming team. Such disclosures are handled with the highest level of confidentiality.

3 How We Collect Your Data

3.1 Directly from You

The majority of personal data pkgold holds is provided directly by you through the account registration process, Know Your Customer (KYC) document submission, deposit and withdrawal requests, live chat and email interactions with our support team, participation in surveys or promotions, and the submission of responsible gaming requests such as deposit limits or self-exclusion.

3.2 Automatically via the Platform

When you access and use the pkgold platform, we automatically collect certain technical and usage data through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser configuration, pages visited, time spent on each section of the platform, and gameplay data. This data is collected to maintain platform security, prevent fraud, and improve the user experience.

3.3 From Third Parties

pkgold may receive personal data about you from third-party sources, including:

• Identity verification providers — third-party KYC and AML screening services that help us verify your identity and assess risk;
• Payment processors — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, who share transaction confirmation data with us;
• Fraud prevention agencies — services that flag accounts associated with known fraudulent activity patterns;
• Licensing authorities — our gaming regulator may share information with us as part of compliance monitoring activities.

4 How We Use Your Data

pkgold uses your personal data for the following purposes:

• Account creation and management — to register your pkgold account, verify your identity, and manage your account settings and preferences;
• Service delivery — to process your bets and casino game rounds, calculate and pay out winnings, and facilitate PSL cricket betting and other sportsbook markets;
• Payment processing — to process deposits and withdrawals in PKR via your chosen payment method and maintain accurate financial records;
• KYC and AML compliance — to verify your identity, assess money laundering risk, and satisfy our licensing obligations under applicable anti-money laundering requirements;
• Responsible gaming — to monitor your gameplay patterns for indicators of problem gambling, enforce self-exclusion and deposit limits, and intervene where necessary to protect your wellbeing;
• Customer support — to respond to your enquiries, resolve disputes, and maintain records of our communications;
• Security and fraud prevention — to detect, investigate, and prevent fraudulent transactions, unauthorised account access, multi-accounting, and other prohibited activities;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications;
• Platform improvement — to analyse usage patterns, conduct internal research, and develop and test new platform features and game content;
• Legal and regulatory compliance — to meet our obligations under our gaming licence, respond to regulatory requests, and exercise or defend legal claims.

5 Legal Basis for Processing

pkgold processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our contract with you, including account management, service delivery, and payment processing;
• Legal obligation — processing required to comply with our licensing conditions, AML obligations, and any applicable law or regulatory directive;
• Legitimate interests — processing for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights;
• Consent — processing for marketing communications and non-essential cookies, where you have given us your explicit, informed consent. You may withdraw this consent at any time by contacting our support team.

6 Sharing Your Data

pkgold does not sell your personal data. We may share your data with the following categories of third parties where strictly necessary:

• Payment service providers — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the processing of deposits and withdrawals;
• KYC and identity verification providers — third-party screening services used to verify your identity documents and conduct AML checks;
• Game content providers — licensed casino game studios and live dealer operators who provide game software and streams on the pkgold platform and who may process limited technical data to deliver their services;
• IT and platform infrastructure providers — hosting, security, and technical service providers who process data on our behalf under strict contractual data processing agreements;
• Regulatory and law enforcement authorities — our licensing authority, financial intelligence units, and law enforcement agencies where we are legally required or authorised to disclose information;
• Professional advisers — lawyers, auditors, and compliance consultants engaged by pkgold who are subject to professional confidentiality obligations.

All third parties with whom pkgold shares personal data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was shared. pkgold does not permit any third party to use your data for their own independent marketing purposes.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by the pkgold platform when you visit pkgold.org. They allow us to recognise your device on subsequent visits, maintain your session state, remember your preferences, and collect analytical data about how the platform is used.

7.2 Types of Cookies We Use

• Strictly necessary cookies — essential for the platform to function correctly, including session management, login authentication, and fraud prevention. These cannot be disabled.
• Functional cookies — used to remember your preferences such as language settings, preferred game lobby layout, and responsible gaming limit configurations.
• Analytical cookies — used to collect anonymised data about how users navigate the platform, which pages are most visited, and where users encounter errors, to help us improve the platform experience.
• Marketing cookies — used to track the effectiveness of our promotional campaigns and, where you have consented, to deliver relevant offers and personalised content within the pkgold platform.

7.3 Managing Cookies

You can control non-essential cookies through the cookie preference centre accessible on the pkgold platform. You may also configure your browser to block or delete cookies; however, doing so may impair certain platform functionality, including the ability to log in and maintain your session.

8 Data Retention

pkgold retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to defend or exercise legal claims. Specifically:

• Active account data — retained for the duration of your account relationship with pkgold plus a minimum of five (5) years following account closure, in accordance with our licensing obligations;
• Financial and transaction records — retained for a minimum of five (5) years following each transaction, in accordance with anti-money laundering recordkeeping requirements;
• KYC documentation — retained for the period specified by our licensing authority, typically five (5) years following the end of the account relationship;
• Support and communication records — retained for a minimum of three (3) years following the resolution of the relevant interaction;
• Marketing consent records — retained for the period during which consent is active plus three (3) years following withdrawal of consent or account closure.

When data is no longer required for any of the above purposes, pkgold will securely delete or anonymise it in accordance with our internal data destruction procedures.

9 Your Data Rights

Subject to applicable law and our licensing obligations, you have the following rights in respect of the personal data pkgold holds about you:

To exercise any of these rights, please contact pkgold's Data Protection team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five (5) business days and aim to respond fully within thirty (30) days. Where requests are complex or numerous, we may extend this period by a further thirty (30) days and will notify you accordingly.

10 Children's Privacy

The pkgold platform is strictly for adults aged 21 years and over. pkgold does not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps to enforce this restriction.

If pkgold becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the data collected, void any associated transactions, and — where required — report the matter to our licensing authority. Parents or guardians who believe a minor has registered an account with pkgold are encouraged to contact our support team immediately at [email protected].

11 Data Security

pkgold implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pkgold servers;
• Encryption of sensitive data fields at rest within our database infrastructure;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for platform administrative access;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Continuous monitoring of platform infrastructure for intrusion attempts and anomalous activity;
• Documented incident response procedures to ensure timely and appropriate action in the event of a data breach.

While pkgold takes every reasonable precaution to protect your data, no system is entirely immune from risk. In the unlikely event of a data breach that poses a risk to your rights and freedoms, pkgold will notify affected users and relevant authorities in accordance with its legal obligations and without undue delay.

12 International Data Transfers

As pkgold operates on an internationally licensed platform, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pkgold ensures that appropriate safeguards are in place to protect your data, including contractual protections with recipient organisations equivalent to those required under our licensing framework.

pkgold will not transfer your personal data to any country or territory that does not provide an adequate level of data protection without implementing appropriate contractual safeguards, and will not share your data with organisations in jurisdictions subject to international sanctions.

13 Marketing Communications

pkgold may send you promotional communications — including bonus offers, PSL season promotions, new game notifications, and platform updates — where you have explicitly consented to receiving such communications at the time of registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email you receive from pkgold;
• Updating your communication preferences in your pkgold account settings following pkgold Login;
• Contacting our support team at [email protected] and requesting removal from marketing lists.

Please note that opting out of marketing communications does not opt you out of transactional and service communications, such as account security alerts, withdrawal confirmations, KYC requests, and responsible gaming notifications. These are sent on the basis of contractual necessity or legal obligation and cannot be disabled while your account remains active.

14 Changes to This Policy

pkgold reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users by publishing a notice on the pkgold platform and, where appropriate, by sending a notification to the email address or mobile number associated with your account.

The "Last Revised" date at the top of this document will be updated to reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the pkgold platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes.

15 Contact & Complaints

If you have any questions, concerns, or complaints about how pkgold processes your personal data, or if you wish to exercise any of your data rights, please contact our Data Protection team using the details below:

pkgold aims to resolve all privacy-related complaints promptly and fairly. If you are not satisfied with our response to your complaint, you may be entitled to escalate the matter to our licensing authority's player dispute resolution service. Details of the applicable escalation process are available from our support team upon request.

For all other legal correspondence relating to data protection, please address your communication to pkgold via the support email above, clearly marked "Legal Notice — Data Protection".